Support
Support is available from 9am to 5pm, Monday to Friday by contacting 1300 726 889.
If you need to submit a support ticket please log on to your customer panel and go to support.
Network Speed Test
Setup Guides
Click here for Asterisk SIP
Outgoing settings
Trunk Name: NehosOut
host=sip.nehos.net (use your regional sip server e.g vicsip.nehos.net, nswsip.nehos.net, qldsip.nehos.net etc)
disallow=all
allow=alaw
canredirect=no
canreinvite=no
dtmfmode=rfc2833
qualify=yes
insecure=port,invite
trustrpid=yes
type=peer
username=66nnnnn (your Sip user account created)
secret=mypass
Incoming Settings
User Context: NehosIn
host=sip.nehos.net (use your regional sip server e.g vicsip.nehos.net, nswsip.nehos.net, qldsip.nehos.net etc)
disallow=all
allow=alaw
insecure=port,invite
context=from-zaptel
username=66nnnnn
secret=mypass
type=user
Register String e.g: 6615111:mypass@sip.nehos.net (use your regional sip server e.g vicsip.nehos.net, nswsip.nehos.net, qldsip.nehos.net etc)
If you have any questions please contact support on (07) 3107 1900 or support@nehos.net
Click here to view for X-Lite
X-Lite can be downloaded from www.counterpath.com/x-lite.html
After installation you need to select "softphone" on the menu then "Account Settings"
Account Name : Enter your Nehos SIP account number
Allow this account for "Call" should be selected. IM/Presence should be unselected as it is not supported on our network
Under user details
User ID : Enter your Nehos SIP account number
Domain : sip.nehos.net or the domain of your state. This can be found in your Nehos customer panel
User ID : Enter your Nehos SIP account number
Password : Enter your Nehos SIP account password
Display Name : Enter the outbound caller ID you wish to present
Authorization name : Enter your Nehos SIP account number
Under Domain Proxy select "Register with domain and Receive incoming calls" and "Send outbound via: Domain"
You should be able to make and receive calls now. That should be it. If you have any questions please contact support on (07) 3107 1900 or support@nehos.net