epygi Quadro2x

The Quadro2x was designed for small offices or self-sufficient branches with as many as 18 individuals. The price point makes it affordable for even home offices or teleworkers.

The connection to the traditional phone network allows use of fax machines, retail point of sale or emergencies. Your everyday calls would be placed on IP phones that take advantage of cost savings and the full complement of VoIP features.

Make up to ten simultaneous IP calls (as many as four through a VPN tunnel) in addition to the PSTN line.

PBX Features

• Analog phones: 2
• IP phones: 8
• Add'l IP phones w/key: 8
• Total extensions: 18
• Trad phone ports: 1
• Ethernet LAN ports: 1
• Ethernet WAN ports: 1

epygi Quadro2xi

The Quadro2xi is an almost identical cousin to the 2x, but substitutes an ISDN high-speed, high-bandwidth connection for the regular phone port. An ISDN line offers a step up in WAN performance over DSL connections and the ISDN SO port accepts analog voice and other activity (fax, etc.).

Note: ISDN is not widely supported in the USA. It is intended for all other countries with large networks of ISDN-based service providers. If you are unsure of ISDN support in your region please contact your dealer or Epygi Technologies directly for clarification.

PBX Features

• Analog phones: 2
• IP phones: 8
• Add'l IP phones w/key: 8
• Total extensions: 18
• Trad phone ports: 1
• Ethernet LAN ports: 1
• Ethernet WAN ports: 1

epygi Quadro6L

Epygi designed the Quadro6L for environments that require multiple ringing phones and shared trunk appearance visibility. Pairing IP phones and technology with PSTN (and optional VoIP) access, it economically delivers a wealth of PBX features and Key System benefits. Voice mail, auto attendant, on-hold music or messaging, caller ID with distinctive ringing, call pickup, paging and intercom and many others are built-in.

Sophisticated auto-recognition and auto-configuration capabilities simplify installation and operation. The administrator can modify automatic assignments through the graphical user interface. The Quadro6L Key System features currently work with Aastra 6755i, 6757i, 6757iCT, 6731i, 6730i, 9133i, 9143i, 9480i, 9480iCT, 480i, 480iCT models and snom’s 320, 360, 370 and 820 models.

PBX Features

• IP phones: 10
• Add'l IP phones up to 18 in IP PBX
• Mode with key
• FXO ports: 6
• Ethernet LAN ports: 1
• Ethernet WAN ports: 1

epygi Quadro4Li

The Quadro4Li is ideal for the small businesses which require Key System or IP PBX features. Out of the box, the Quadro4Li can support 10 IP Phones and can expand to 18 total IP Phones while in PBX Mode. The four ISDN BRI lines can be used or an Internet Service Provider for local termination and calling. It economically delivers a wealth of IP PBX features and Key System benefits. Voice mail, auto attendant, on-hold music or messaging, caller ID with distinctive ringing, call pickup, paging and intercom and many others are built-in.

Sophisticated auto-recognition and auto-configuration capabilities simplify installation and operation. The administrator can modify automatic assignments through the graphical user interface.

PBX Features

• IP phones: 10
• Add'l IP phones up to 18 in IP PBX
• Mode with key
• ISDN ports: 4
• Ethernet LAN ports: 1
• Ethernet WAN ports: 1

epygi QuadroM8L

The target market for the QuadroM8L is for offices of 32 – 98 users supporting up to 45 concurrent calls with a high demand for IP Phone users. This solution can offer the smaller offices to advanced features only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Even though the QuadroM8L is designed for medium-sized offices, the new owner can be comfortable knowing they are using an enterprise-grade solution backed by Epygi's support and guaranteed reliability.

Small business customers demand feature-rich and price-competitive IP PBX solutions. The QuadroM8L answers that demand with increased IP ports and enhanced features for medium-sized offices. Now offering eight (8) FXO lines and up to 96 IP phone users, the QuadroM8L allows for large growth for maturing companies. Also added to the QuadroM8L are audio input and output ports for music on hold and paging speaker connections. Additional storage options include a compact flash slot or an external FTP server for recorded calls or system backups.

PBX Features

• Analog phones: 2
• IP phones: 32
• Add'l IP phones with keys: up to 96 in blocks of 16, 32 or 64
• FXO PSTN ports: 8
• Ethernet LAN port: 1
• Ethernet WAN port: 1
• Compact Flash slot for add'l memory: 1
• Audio Input: 1
• Audio Output: 1
• Enclosure: Steel rack mount

epygi QuadroM12Li

The target market for the QuadroM12Li is for offices of 32 – 98 users supporting up to 45 concurrent calls with a high demand for IP phone users. This solution can offer the smaller offices advanced features previously only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Even though the QuadroM12Li is designed for medium-sized offices, the new owner can be comfortable knowing they are using an enterprise-grade solution backed by Epygi's support and guaranteed reliability. The QuadroM12li is equipped with six (6) ISDN BRI ports for foreign markets, not including North America. The ISDN BRI ports support NT and TE selectable mode options.

Small business customers demand feature-rich and price-competitive IP PBX solutions. The QuadroM12Li answers that demand with increased IP ports and enhanced features for medium-sized offices. Included with the system is support for HD audio, point-to-point video and other desktop productivity tools. Also added to the QuadroM12Li are audio input and output ports for music on hold and paging speaker connections. Additional storage options include a compact flash slot or an external FTP server for recorded calls or system backups.

PBX Features

• Analog phones: 2
• IP phones: 32
• Add'l IP phones with keys: up to 96 in blocks of 16, 32 or 64
• ISDN BRI ports: 6
• Ethernet LAN port: 1
• Ethernet WAN port: 1
• Compact Flash slot for add'l memory: 1
• Audio Input: 1
• Audio Output: 1
• Enclosure: Steel rack mount

epygi QuadroM26x

The target market for the QuadroM26x is for offices of 42 – 106 users supporting up to 45 concurrent calls. This solution offers more analog phone support for smaller offices and allows users to take advantage of advanced features normally only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Even though the QuadroM26x is designed for medium-sized offices, the new owner can be comfortable knowing they are using an enterprise-grade solution backed by Epygi's support and guaranteed reliability.

Many customers today require the latest VoIP technology but wish to retain their analog telephone investment. The QuadroM26x offers support for 26 analog devices and up to 80 IP phone extensions. In addition, this system supports SIP lines to connect to an internet service provider and eight FXO lines for a medium-sized hybrid office environment. Any user on the system, whether they are on an IP or analog phone, will have access to the advanced VoIP features offered on the QuadroM26x. Even remote users will be able to take advantage of the cost-saving and performance-enhancing features.

PBX Features

• Analog phones: 26
• IP phones: 16
• Add'l IP phones with keys: up to 80 in blocks of 16, 32 or 64
• FXO PSTN ports: 8
• Ethernet LAN port: 1
• Ethernet WAN port: 1
• Compact Flash slot for add'l memory: 1
• Audio Input: 1
• Audio Output: 1
• Enclosure: Steel rack mount

epygi QuadroM26xi

The QuadroM26xi is intended for offices of 42 – 106 users supporting up to 45 concurrent calls. This solution offers more analog phone support for smaller offices and allows users to take advantage of advanced features normally only available on the QuadroM32x. These features include Automatic Call Distribution (ACD) for call centers, audio conferencing, call recording and barge-in features. Advanced features are purchasable items, so customers can choose what they pay for instead of being locked into a one-size-fits-all solution. Also included with the system is support for HD audio, point-to-point video and other desktop productivity tools. The QuadroM26xi is equipped with six (6) ISDN BRI ports for foreign markets, not including North America. The ISDN BRI ports support NT and TE selectable mode options.

Hybrid solutions are important stepping stones to pure SIP deployments. Many businesses today still use ISDN BRI digital trunks and deploy analog phones. The QuadroM26xi offers those users the connectivity required to run their analog and digital offices. In additional, they are also now equipped with SIP technology to make VoIP telephone calls. This can be the migration strategy as the company expands or decides to add more enterprise-level features. Investing with Epygi to support current technology allows those users to be secure in the fact that their voice network is ready for the future of VoIP.

PBX Features

• Analog phones: 26
• IP phones: 16
• Add'l IP phones with keys: up to 80 in blocks of 16, 32 or 64
• ISDN BRI ports: 6
• Ethernet LAN port: 1
• Ethernet WAN port: 1
• Compact Flash slot for add'l memory: 1
• Audio Input: 1
• Audio Output: 1
• Enclosure: Steel rack mount

epygi QuadroM32x

The QuadroM32x IP PBX was designed for larger businesses with a greater need for IP extensions and SIP trunks. The appliance boosts capacity to as many as sixty concurrent calls and scales to 192 extensions.

Maximum call capacity is achieved using ITSP services and an E1/T1 interface for all local and failover calling (the ability to switch to another system in the event of service interruption). The QuadroM32x includes two FXS ports for connecting standard analog phones, fax machines or similar devices.

Like other Quadro IP PBXs, the QuadroM32x comes with a built-in QoS router for Internet access, a stateful inspection firewall, NAT, DHCP client and server, IPSec and VPN. It can be configured remotely via web browser using a simple GUI.

Software enhancements include an optional integrated 32/64-person conference bridge (enabled with license keys) and programmable ACD (Automatic Call Distribution) (ETA 4Q2008) for call centers. Installation and configuration protocol improvements make larger network installs faster and easier.

PBX Features

• Analog phones: 2
• IP phones: 32
• Add'l IP phones with keys: up to 192 in blocks of 32 or 64
• Total extensions: Up to 400 including FXS phones, LAN IP phones, remote and virtual extensions
• E1/T1 ports: 1
• Ethernet LAN port: 1
• Ethernet WAN port: 1
• DMZ Ethernet backup: 1
• Compact Flash slot for add'l memory: 1
• Enclosure: Steel rack mount

epygi QX1000

The QX1000 offers a complete solution for enterprises with up to 1,000 users. This pure IP solution offers all of the advanced functionality found on our leading SMB products but with increased capacity. To better serve our enterprise customers, the QX1000 offers a full hot-standby feature and enhanced QoS options for corporate networks.

Since this solution is a pure SIP telephone system, Epygi gateways can be easily added for analog or digital ports. This includes FXS, FXO, ISDN BRI, E1 and T1 ports. The QX1000 can connect to the PSTN via the added gateways or directly to an ITSP over the company's Ethernet network accessing the WAN.

Many advanced features for the QX1000 can be enabled with a software license. Some of these features include Video/Audio Conferencing, Barge-in, ACD for call centers, Call Recording, XML API, QCM softphone and outbound dialer tools. Other exciting tools and features are available without a license including HotCall Outlook plug-in, Epygi Media Streamer for hold music, Quadro Configuration Console, HotKeyCall and point-to-point video calling.

• IP phones: 200
• Additional IP phones with keys: up to 1,000 in blocks of 16, 32 or 64
• Concurrent Calls: 300
• Ethernet LAN ports: 1
• DMZ Ethernet backup: 1
• Enclosure: Server rack mount

Call Recording

The Call Recording is a purchasable feature for the following IP PBX products: Quadro4xi, Quadro16xi, QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000.

This service is used to record PBX, SIP or PSTN calls on the Quadro and stored either locally on the Quadro using internal memory or on an external server. Depending on the specific IP PBX solution, this feature can support up to 32 ports of simultaneous recorded calls. Calls are recorded by pushing the record button on an IP Phone, programming specific extensions to be recorded or recording every active call. Calls made to the auto attendant, voicemail or that are pure pass-through cannot be recorded.

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management. Adding this feature to a QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000 will allow these systems to be used as an IP call center. Calls can now be distributed a number of different ways as described below:

• All Agent Ringing - All of the Agents’ phones ring simultaneously
• Round Robin - Each of the Agents’ phones are sequentially tried
• Longest Idle - Call is sent to the Agent who has been idle the longest since their last call
• Less Busy During Last Half Hour - Averaged over the last 30 minutes, the Agent that has been less busy will receive the call
• Random Hunting - The Agents are selected at random
• Skills - The Agent who has the highest composite skill grade will receive the call

With this feature installed, users of the Quadro will also have access to the Statistics Monitoring and Reporting (SMR) tool. This Windows® application with provide real-time ACD details to your desktop for easy viewing.

Barge-in Feature Pack

Three unique features will be enabled when the Barge-in license is activated. Silent Monitoring, Agent Whisper and Supervisor Barge-in will be available as enhanced features for authorized users on the IP PBX. These features do not require the ACD Activation key to be installed and can be used with regular user extensions on the QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000.

• Silent Monitoring: The Supervisor will be able to listen in on a call by dialing *91+extension number. With this option users may only listen to the other party’s call, and there is no audible notification
• Whisper Mode: The Supervisor will be able to listen in on a call and advise the agent on things to say to the caller. The Supervisors comments are only heard by the Agent. The Supervisor can active Whisper Mode by dialing *92+extension number. The extension dialed will hear an audible tone to notify the single user that someone has joined the call
• Barge In: An ACD Supervisor will be able to join an established call and have a 3-way call by dialing *93+extension number. All participants will hear an audible tone to notify that another party has joined the call

Audio Conference Bridge

An integrated conferencing feature is available for the QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000. Depending on the specific IP PBX, a maximum of 64 conferencing ports can be added with purchasable feature keys. The number of available ports determines how many active users can be on the individual conference bridge at one time. More than 64 unique conference bridges can be configured per system for use by authorized owners.

Video Conferencing

Audio conferencing has always been the method for group communication, especially for remote users. Today video is more affordable and offers an additional return on investment when addressing remote communication needs. The ability to visually describe something or determine moods and gestures greatly increases the effectiveness of remote communication.

Video conferencing is available on all QuadroM IP PBX products after activating the appropriate feature key SKU-QUADRO-0780-0800 (in addition to purchasing the audio conferencing licenses). The following participant numbers are available:

• QX1000: Fifty-two 2 video participants licenses can be purchased for a total of 104 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 288
• QuadroM32x: Eight 2 video participants licenses can be purchased for a total of 16 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 64
• QuadroM8L/26x/12Li/26xi: Five 2 video participants licenses can be purchased for a total of 10 video conference participants in all active conferences. The maximum total number of video and audio participants in all active conferences is 32.