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Voice and broadband soultions

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1300-726-889

Customer Enquiries

Sales, Support and Accounts are available from 8am to 5pm, Monday to Friday EST, excluding national public holidays.

Telephone: 1300 726 889
International: +61 7 3503 8800
Direct: 07 3107 1900
Fax: (07) 3503 8801



PLEASE NOTE THE FOLLOWING DATES

Telecommunications Carrier Network Embargo
December 25 & 26, 2017 and January 1 2018
Due to Telecommunications Carrier Network Embargo all orders, changes or removes for Broadband and Voice services may not be processed until or after 8th January 2017.

December 25 & 26, 2017 and January 1 2018
General telephone Support, Sales and Accounts Help Desk will be closed.



Accounts & Support

Please send all support and accounts requests to support@nehos.net or accounts@nehos.net and include your name, and account number.

When sending emails to Nehos, please include a descriptive subject line including the relevant Nehos Account Number (this number may be found on your invoice). This will help you and our Customer Support Teams to identify the issue quickly as well as a nominated severity. Calls to Nehos Support will be logged in our ticketing system as with e-mail and responded to in the order received.

* We do not provide support or configuration help for customer equipment, networking equipment, ISP related issues or services. We are happy to point you in the right direction (if we can) to where you can get help configuring your equipment.

1300 726 889