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Voice and broadband soultions

Frequently Asked Questions

1300-726-889

... or call us for more info

01

Who can I call?

You can call almost any phone number, anywhere in the world that your normal telephone can reach. You may even utilise the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone.

02

Is the Nehos Network based locally or overseas?

Our network is based in Australia.

03

How much bandwidth does my business need?

Nehos uses this formula to calculate your bandwidth requirements:

VoIP Bandwidth + Normal Office Needs + 25% Headroom = Internet Bandwidth Needed

When making your bandwidth calculations please remember that only 80% of broadband DSLs normal bandwidth is available for data. For example a 128 kb/s broadband connection will usually only have 100kb/s of sustainable bandwidth available. Therefore we recommend that when you are calculating your bandwidth requirements it is always better to over-estimate.

A single VoIP call consumes approximately 33kb/s of internet bandwidth. Therefore most standard internet connections of 512/128k can handle 3 simultaneous calls. Also, you must remember if you are sharing your internet connection with VoIP and everyday internet usage you will need to have adequate bandwidth.


ADSL Connection G729 Voice Channels G711a Voice Channels
256/64k
1
0
512k/128k
3
1
1500/256k
8
3
512/512k
16
6

* The above estimations are for "VoIP only" traffic only on a quality internet connection.

04

Can I move my current telephone number to Nehos?

Yes we can port numbers to and from Nehos.

05

Factors That Affect Voice Service Reliability

Factors that affect voice service reliability include:
Power Supply: Devices used for VoIP services (e.g. headset and/or adapter) almost always require connection to a plug pack or a PC, unlike traditional phones that get power from the line.
Network Performance: VoIP services over networks with low delay and low packet loss generally have better performance.
Use of a Wireless Access Network: A wireless network can give a user freedom to move around but it may be subject to more interference than a fixed network.
Presence of a Firewall: Use of a firewall (e.g. for data or network security) can make it hard for a VoIP call to take place between parties on either side of the firewall.

06

Whitepages Listings

White pages entries need to updated by the customer directly with the white pages Sensis). A direct link the form can be found HERE. For new entries you need to call them on 1800 810 211 (Sensis) and ask to have your business listed.

07

DSL Speed Test

For testing your Internet connection you can visit Speed Test to find out your up/downstream rates to Nehos.

08

International DID's

By definition a International Direct Dial Number is a inbound service only. It should be treated as such. Yes its unlimited one call in at any one time. e.g only supports one channel exactly like a Australian DID. You can subscribe to extra channels but international channels are very different and not accumulated like Australian DID channels. Also its subject to availability in the country in question. Making a outbound call has nothing to do with a DID. If you wish to establish calling points in countries outside of Australia and you use Nehos you will be treated as if you are calling out of Australia irrespective of where you call from. e.g You call out from UK and want to dial a London number - you will be required to dial international as if in Australia. e.g 001144 + local number. Under no circumstances do or can we support a non Australian CLI when you call out.

09

Do we support the international prefix of + and then country code?

Yes

10

Why use us for Broadband?

For voice it is a private connection from client to Nehos (not public internet) (2 hops to voice server, low latency). We offer a low contention ratio and max speeds based on distance from exchange. We do not shape/ slow down. Simplified management / one point for escalation.

01

Signup Question 1

Answer

02

Signup Question 2

Answer

03

Signup Question 3

Answer

01

Equipment Question 1

Answer

02

Equipment Question 2

Answer

03

Equipment Question 3

Answer