Loading ...
Voice and broadband soultions

Privacy Policy

We take the protection of your privacy very seriously. This statement outlines the policies we have put in place to ensure your privacy. It also applies to your conduct while using this website.

We reserve the right, at our discretion, to update or revise this policy by updating the new version on the Site at any time and without separate notice to you. You are responsible to review this policy periodically for any changes. Your continued use of this Site or the Service after We post any changes constitutes Your agreement to those changes.

We Collect Information

At Nehos we collect information in a number of different ways depending on the situation and application. Information is gathered on users of the Nehos system from the use of our web-site and customer admin panels. We use cookies and other technologies to keep track of your interactions with our Site and Services and to customise the web site and set your preferences. We also store any information submitted via paper or digital application forms. Data is also forwarded to us through our resellers and affiliates and other third parties as required by law.

In some cases Nehos may combine information with that available from third parties or public sources. Due to the nature of our business model it is not possible to purchase or use our services anonymously. Correct and accurate contact details as well as details of the legal entity such as ABN and ACN are required in many cases.

Information that is collected by Nehos

Nehos only collects personal information that is required for Nehos to perform its functions. The information that we collect will depend on the services you request from Nehos and the use that you make of those services.

Your personal information may include:

  • Name, address and contact details
  • Date of birth
  • Account name and account number held by financial institutions from which payments for services provided by Nehos are made and information obtained as a result of credit checks which you authorise us to carry out
  • Records of communications between you and Nehos relating to services provided by Nehos to you
  • Call detail records
  • Billing statements

How We Use Information

Nehos does not trade, sell or rent your personal information to any third parties. The primary purpose for which we use personal information is to provide you with communications services. Private information collected by Nehos may be used in the following ways:

  • Provisioning or connecting your service
  • Network routing
  • Providing you with customer service
  • Credit checking
  • Accounts and invoicing
  • Providing Customer support
  • Following up any payments that you may owe Nehos
  • Disconnecting your service.

Who We Disclose Information To

Information from collected using cookies is not shared with other web sites. At no time will Nehos sell information to third parties but may share it with related companies, as defined by the National Privacy Act. We may share statistical information with third parties, without disclosing individual details, unless those details are necessary for fulfilling a service order you have requested. Nehos may disclose details to, and collect details from, credit or fraud agencies, or debt recovery agencies for verification purposes, or for debt reporting or collection purposes.

We may also disclose details about you to government and regulatory authorities and other organisations as required by law, including our accountants, auditors and lawyers.

We attempt to keep all information up to date but we rely on you to inform us of any changes of your details.

If you have any questions about this policy, or about how we handle your information then please feel free to contact us.