Support Services are defined as activities conducted by us on your behalf, including but not necessarily limited to:
We shall perform the Support Services according to your instructions by submission of written request or by ticket within the Nehos ticketing system. Work will be performed at the times and in the manner as agreed upon by both parties, to the best of our capacity.
We will maintain a detailed and accurate log of all activities conducted by us relevant to this Agreement.
We will present a copy of this log of activities with an invoice for payment or at any other time by your request.
SCHEDULE A : Fees
Our standard fees for Consulting Support Services is shown in the table below.
|Type||Per Hour||Per Day||Per Month*|
|Standard Remote Rate||$150||$1,100||$2,050|
|After Hours Remote Rate||$200|
* month rate is invoiced and paid in advance for delivery of up to 10 hours per fortnight period and during Standard Business Hours.
For penalty conditions, the following additions will apply:
|On-site attendance||2 Hours standard rate|
|After Hours||2 Hours standard rate|
Materials and expenses:
When we incur additional costs of materials or services required for us to conduct tasks and activities conducted on your behalf, we will (with your explicit permission) charge those expenses to you at cost, with evidence of the costs incurred made available on your request. Typical expenses may include travel and accomodation to allow us to complete on-site activities, or equipment and materials to complete specific tasks. Expenses will not include costs incurred at our own discretion (such as meals and entertainment etc).